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SHOPPING WITH RUBIKS.COM
Products can be ordered through the Rubik’s web store
When an order is placed, by you, for a product via the website (“order”) you are offering to buy it for the price stated, subject to these Terms.
When your order is placed online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the products purchased. If the product is not available we will also let you know by email.
Rubiks.com may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.
All new orders are deemed separate and each is treated individually.
The price for each Product is shown on Rubiks.com and includes V.A.T.
We always try to make sure that the prices on Rubiks.com are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.
You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. For more information about our delivery charges click here. – link to come
Prices are quoted on Rubiks.com in multiple currencies – if your currency is not listed your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that Rubiks.com cannot be held responsible for any loss due to exchange rate fluctuations.
Customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.
You must pay for your Order before it is delivered and you can do so by credit card, debit card or gift voucher.
Credit Card & Paypal
Orders may be processed online, using a credit or debit card (currently VISA, MasterCard, American Express, Delta and Switch/Solo) or via Paypal. We aim to debit money from your account within one working day after receiving your Order.
To ensure that shopping online is secure, when paying by credit/debit card your details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.
Your credit card company may also carry out additional security checks to confirm it is you making the Order. In the event your card is declined please contact your card issuer to authorise the transaction.
All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs.
Promotional Codes may be redeemed at our website (www.rubiks.com)
Any unused balance will be held in the recipient’s Promotional Codes.
If the value of your order (ie. product cost and any applicable P&P charges) exceeds the amount of the Promotional Codes, the balance may be paid by credit or debit card.
Promotional Codes and unused portions Promotional Codes expire one year from the date of issue, where permissible under applicable law.
Promotional Codes cannot be applied to orders already placed with Rubiks.com.
Usual Rubiks.com Terms and Conditions of purchase and use of the Rubiks.com Web site apply - please click here for more information.
Promotional Voucher Codes are issued from time to time in promotions at the discretion of Rubiks.com
Only one Promotional Voucher Code can be redeemed against any single order placed with Rubiks.com
Promotional Voucher Codes are unique and cannot be re-used.
Promotional Vouchers have a cash redemption value of 0.0001p and are not transferable or assignable.
Promotional Voucher Codes may not be used in conjunction with any other promotion.
Promotional Voucher Codes may not be sold. For the avoidance of doubt, this includes auctions and other online sales.
Certain products are excluded from Promotional Voucher Code redemption. Such products are clearly marked on their respective product pages.
The issuing of Promotional Gift Vouchers may be restricted (for example, one per email address). Please see the promotional page for details.
We try to keep Rubiks.com as up to date as possible but cannot guarantee that particular Product will always be available. If we can’t supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.
Rubik’s delivers to destinations globally
You will be notified of the delivery costs automatically before you confirm your payment. For more information about our delivery charges click here.
Delivery may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Rubiks.com is not responsible for them. If these local import/custom charges are refused or not paid by the customer, then the item could be returned to Rubiks.com or possibly destroyed if too expensive to return. Please note: If this happens, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned product/s minus any costs incurred in returning them to Rubiks.com.
Rubiks.com offers a range of delivery services depending on the address we are delivering to, and carrier weight/size restrictions. For more information about our delivery charges click here.
If the Products are not delivered within the estimated delivery time which we quote, please contact us and we will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid. Please Order from Rubiks.com with enough time to prevent any loss or disappointment resulting from the delivery time as Rubiks.com cannot be responsible for this.
This does not affect your statutory rights as a consumer.
Rubik® and Rubik’s Cube® are registered trademarks throughout the world of Rubiks Brand Limited. Rubiks Brand Limited is the exclusive worldwide administrator and licensor of trademarks and copyright in the Rubik’s Cube puzzle and Rubik’s brand and images.
Rubiks Brand Ltd will prosecute unauthorized reproductions of the Rubik’s Cube Puzzle, the Rubik’s brand or any other intellectual property rights identified above. Such reproductions may also be seized and destroyed by customs authorities throughout the world.
© Rubik’s/ Rubiks Brand Limited. All Rights Reserved.
Because many visitors to the Website are children, we make efforts to ensure that children access only the content that is appropriate for them. We do not ask children to disclose more personal information than is necessary for them to participate in a particular activity.
By using or registering as a member on our Website, you expressly consent to our use and disclosure of your personal information in the manner described in this policy. As we continue to offer our visitors new and different types of content and services, we may modify our practices from time to time. Please check back frequently to ensure that you are familiar with our current policies and practices.
Information we collect in general
Our Company does not collect personal information on our Website unless you voluntarily provide it to us. You might provide us with personal information for a number of reasons, including:
- Registering for, updating and/or managing your member account.
- Sending us an email regarding any questions or comments you may have.
- Registering to receive news updates regarding Rubik’s or information about our products and services.
- Registering for Rubik’s events or programs.
- Receiving incentive program gifts.
- Purchasing goods from our online shop
In general, to become a member, we will only ask that you provide us with your full name and email address. Depending upon the services being accessed or activities in which you participate on the Website, you might voluntarily provide us with additional information such as your full name, e-mail address, physical or mailing address, phone number, age, group affiliations, credit card information and other information required to provide a service, deliver a product, or carry out a transaction you have requested. If an order is being shipped to a third party, we may also need the recipient’s name and mailing address. We might solicit additional voluntary information through surveys, polls and the like. In compliance with applicable law, we will never condition a child’s participation in an activity on the child’s disclosure of more personal information than is reasonably necessary to participate in the activity.
How we use your personal information
We use personal information collected only in the way we specified when it was collected. As examples, we may use your information in the following ways:
- To open and manage your member account.
- To enable us to process, validate and verify your registration as a member.
- To respond to your customer service inquiries.
- To understand more about you, so we can customize the information about our services, products and offers on our Website to your preferences.
- To enhance existing features or develop new features, products and services.
- To conduct voluntary member surveys or focus groups in order to provide better services and products to our members and other customers.
- To enable members to participate in instant message chatting, sending e-mails, posting on message boards, blogs and other similar activities.
- To enter our online contests or incentive programs, subscribe to an e-letter, and receive notification of special offers, events and promotional materials.
In addition, we may share personal information with third parties to the extent reasonably necessary to: protect the security and integrity of our Website; to take precautions against liability; to respond to judicial process; or to the extent permitted under provisions of law, to provide information to law enforcement agencies or for an investigation related to public safety. Aside from the purposes described above, we do not share or sell or rent your personal information to third parties for marketing purposes unless we have your permission.
Access, Change or Delete personal information
You can access and update the contact information provided to us during registration, or modify your opt-out choices, by going to the member profile online page. At any time parents can review the personal information we have collected from their child, can refuse to permit us to collect further personal information, and can request that any personal information that we have collected be deleted from our records. A parent can contact our site operator to access, change, or delete the personal information that we have collected from his or her child by contacting us in one of the following ways:
Phone: +44 (0) 20 7727 5666
Address: Rubiks Brand Ltd., 7 Lambton Place, London, W11 2SH, United Kingdom
Please include the child’s member name and the parent’s contact information including email address in the communication so that we can better assist you with your inquiry or request
Collection of non-personal information
When you visit or use our Website, we may also collect non-personal information through cookies, server log files and “pixel tags.” This information is used to better understand and improve the usability, performance and effectiveness of our Website.
Server Log Files. Your computer is automatically assigned an Internet Protocol (IP) address by your Internet Service Provider (ISP), which serves as an identifying number. Whenever you visit our Website, your IP number is identified and logged automatically in our server log files, along with the time of your visit and the pages within our site that you visited. The purpose of tracking your IP address, and any other visitor’s IP address is to calculate the usage levels of our Website, help diagnose problems with our Website’s servers, and to administer the site.
Pixel Tags. Our Website may use so-called “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “pixel tags”) to compile anonymous aggregate statistics about site usage and response rates. These pixel tags allow us to count users who have visited certain pages of our Website, to deliver services, and to help determine the effectiveness of our promotional and marketing or advertising campaigns. We may use pixel tags on our Website from time to time for this and other purposes.
Links to other websites
Security of your personal information
The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and organizational measures to protect your information from unauthorized access, use or disclosure. While we strive to protect our personal information, we cannot ensure the security of your information.
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.
We will try to attend to all returns as soon as practically possible.
Please note that product returns are not able to be accepted in person at our office address.
Our policy is to ensure that you are satisfied every time you place an Order with Rubiks.com. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 30 days, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P).
We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
You will only have to pay for the return postage of the Products.
Certain products and services are excluded from this returns policy, including food/perishable items, personalised products or those made to order. These items cannot be returned for a refund unless faulty. Products excluded such as these are clearly marked on the product information page.
This does not affect your statutory rights.
We try to select and package the Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us at the postal address below within 30 days of receipt.
For help with items later than 30 days after your initial purchase please email us for more information.
This does not affect your Statutory Rights.
Returning Unwanted or Faulty Products
Please contact through: this link
We may allocate you with a Returns Code which should be included with the package to improve processing of your return.
We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service.
Otherwise, please use a secure delivery method which requires a signature upon receipt and return to: the address we will provide
Unwanted Products - European Distance Selling Regulations (DSRs)
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order.
If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team
We will then arrange for you to be refunded accordingly.
Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows:
where you are returning an item that was part of a larger order, we will refund any specific delivery charges that you incurred for that item over and above our Standard Delivery rate.
where you are returning your entire order, we will refund the Standard Delivery charge incurred.
where we collect an item from you, we reserve the right to recover the costs of collection from you.
We will not refund the cost of gift-wrapping, your costs in returning the item to us and other services provided to you in connection with your purchase (eg. Express Delivery)
Unwanted Products - Custom-made and other Exempt Products
Due to the bespoke nature of Custom-made and other Exempt products we are unable to offer our usual 30 Day Money Back Policy on these items, and due to their nature they are not subject to the right to cancel under the Distance Selling Regulations. These products will be clearly identified as such on their respective product pages.
In addition, certain other products are also exempt from our 30-day Money Back Policy above; these products will be clearly marked on their respective product pages. In the case of these items, the returns period is limited to seven working days following the day of receipt as per the right to cancel under the DSRs above and you shall be responsible for the cost of return.
This does not affect your statutory rights.
Rubiks.com may change or withdraw any part of firebox.com, or may refuse you access to the web site at any time if we consider it necessary.
Rubiks.com may also terminate this Agreement and immediately remove, cancel or suspend access to and use of Rubiks.com.com upon breach of any part of these Terms whatsoever.
Termination shall be without prejudice to Rubiks.com’s other rights.
Rubiks.com acts as principal on its own account and not as agent for you or any other person.
If Rubiks.com does not enforce any provision of this agreement such will not be considered a continuing waiver.
In the event that any part of these Terms is held to be unenforceable, such part will at Rubiks.com’s option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.
These Terms constitute the full agreement between you and Rubiks.com and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
Since we are principally aiming Rubiks.com at the EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).
Use of Rubiks.com and these terms are subject to the laws of England and the jurisdiction of the English Courts.